Refunds & Cancellations

Opened packs

Opened packs aren't refundable. Each result is random, and the prizes and odds are shown on the pack page before you buy.

Every card you pull is yours and is shipped to you. The store does not buy back pulled cards or exchange them for cash, balance, points or more pulls.

Top-ups

A top-up can't be cancelled once it has been added to your balance.

When we refund

• You were charged twice, or charged the wrong amount.
• A system error meant you paid but didn't get your pull.
• We can't ship a card you pulled: we refund the payment for that pull.
• Your card is billed to a state where we don't sell: we refund that payment.
• The store closes: we refund your unused paid balance.

Promotions

Balance from promotions and coupons can't be refunded or exchanged for cash.

How to ask for a refund

Email master@oripaos.com within 60 days of the charge, with the date, amount and the email address on your account. Refunds go back to the original payment method.

Chargebacks

Please contact us before disputing a charge with your bank. While a dispute is open, your account and shipments are paused, as described in the Terms of Service.

California users

This page is our refund policy for the purposes of California law.