Frequently asked questions

Moonhop F1 Test is an online trading card pack shop for players 18 and older. Each pack page shows the price per pull, the full prize list with how many of each prize are left, and the odds. Physical prizes ship to your US address. Credit prizes go to your balance when you choose to add them.

You can reach us at master@oripaos.com. Operator details are on the About page.

A pack is an online draw with a fixed prize list. Each pull gives you one prize from that list: a physical card or a credit prize. Physical cards ship to you. Credit prizes are added to your balance when you choose Add to balance; they aren't added automatically.

Every prize is a physical card that we ship to you. Card values shown are for reference only and don't show or guarantee market or resale value.

Total return rate (%) = total counted value of every prize ÷ (total packs × price per pack) × 100. Each card counts at the third-party sale price of the same card and grade at launch. The rate shown is never higher than the calculated rate (it may be shown lower). The total return rate is calculated from each pack's prize lineup as described above. It does not guarantee the value of the prizes from any single pull or any number of pulls. We keep the basis for each total return rate (prize lineup, card values and calculation date) on file from launch.

No. The animation plays after your result is decided. It has no effect on what you pull.

Each pack page shows how many of every prize are left and the chance of each on your next pull. Top prizes may already have been pulled when you buy; a prize marked “All pulled” is no longer inside.

Yes. Each pack page shows how many of every prize are left and the chance of each on your next pull. Each pull is chosen at random from the prizes still in the pack: the chance of each prize is the number left divided by the total packs left. These numbers change after every pull, and the page can take a few minutes to catch up. Odds are never adjusted by player, spend or history. Bonus prizes, where a pack has them, are given by the rule shown on that pack page.

Prize value ranges (such as "$100+") are reference values based on market prices we collected when the pack was created. Trading card prices change daily, so we don't guarantee the market price at the time of your pull or delivery.

No. Pulls can't be cancelled or refunded once confirmed.

Choose the credit prize on the result screen or in My vault, then tap Add to balance. The amount is added to your balance right away. Credit prizes can't be shipped. Once credit prizes are added to your balance, this can't be undone.

Choose Ship on the result screen or in My vault. We ship to your saved US address. You can request shipping once the prizes you select are worth $10 or more in total. Shipping is free. Ships within 7–14 business days of your shipping request.

Once you confirm a shipping request, it can't be cancelled.

Ships within 7–14 business days of your shipping request. While we check and pack your items, the status shows Preparing. Once the package is handed over and the tracking number is added, it changes to Shipped. Delivery time after that depends on where you live.

Shipped means the package has been handed over and its tracking number is added. Tracking can take some time to update, usually by the next business day. If it still doesn't update after that, contact us.

There's no limit on how many prizes one shipping request can include. The selected prizes must be worth $10 or more in total.

Go to Add funds and choose an amount. You pay by card, Apple Pay or Google Pay on a secure checkout page. Only the payment methods shown there are available. Funds can't be refunded or exchanged for cash, except where the law requires.

A payment is never added to your balance twice. Even if our payment processor notifies us more than once, the system adds it only once. If you see a charge you don't recognize, contact us with the date, time and amount.

Enter the code on the Coupons page to add the coupon to your account. Some coupons add credit right away. Top-up coupons show up on Add funds when you choose an eligible amount: they add bonus credit on top of what you pay. They aren't a discount, and the amount you pay doesn't change. Each code works once per account, and you can use one coupon per payment. If you use a coupon, the first-time bonus for that amount isn't applied, and it stays available for a later payment. Each coupon has its own claim period and limit, and some must be used by a date shown on the Coupons page. Expired coupons can't be restored.

Your rank goes up with the funds you add each month (payments that have cleared). Bonus credit, coupon bonuses, credit prizes and spending on packs don't count. Ranks are checked on the 1st of each month. If what you added last month was at least 50% of your current rank's requirement, you keep your rank. If not, you drop one rank. Master is by invitation only. Each rank adds a bonus of up to 6% when you add funds, and you get bonus credit when you rank up. See Your rank for the requirements and your progress.

Some prizes are PSA-graded cards. Small scratches on the grading case aren't grounds for a return or exchange. See the Terms for details.

Yes. You must be 18 or older (19 in Alabama and Nebraska, 21 in Mississippi) to use Moonhop F1 Test, depending on the state you live in.

Open the account menu and choose Close account. Check the notes and your balance, then submit the request. You'll be logged out on all devices, and we close the account after a waiting period. Logging in again before then cancels the request. If you have prizes you haven't shipped or added to your balance, or payments still being processed, take care of them first. Any remaining balance isn't refunded, except where the law requires. Shipping and refunds already in progress continue after your account is closed.