Close account

Before you close your account

1. When you submit the request, you are logged out on all devices. We close the account starting 7 days after the request. If you log in again before then, the request is canceled. Viewing public pages without logging in does not cancel it.
2. After your account is closed, you can no longer use your balance (paid and bonus credit), coupons or member benefits, and the account cannot be restored. We don't refund your balance when you close your account by choice, except where the law requires a refund or gives you other rights.
3. If you have prizes you haven't requested shipping for, or payments, refunds or rewards still being reviewed, take care of those first. If your balance or anything else changes after you submit the request, we may cancel the request to protect your rights. For items you've already asked us to ship or that have shipped, we will still ship them, look into missing or damaged items, and do what the law requires after your account is closed.
4. You are not permanently barred from signing up again with the same phone number. If you want to sign up again or use a previous email address or sign-in account, contact us. Your previous balance and benefits will not be restored, and first-time offers will not be given again.
5. Closing your account ends your membership. When it is closed, we delete your phone number and password from your account details. We keep transaction history, contact details and records needed for identity checks and fraud prevention only as long as the law requires or as needed for shipping, refunds and similar matters. Send requests about your personal information to Moonhop F1 Test through the contact page.

If you need help, before or after closing your account, contact us.
master@oripaos.com / Weekdays 10:00–18:00